At atingi, we support our partners in different ways to help them achieve their e-learning goals. Most importantly, we host the atingi platform and make sure that it is constantly being updated, improved, and suited for our learners’ needs.
All of our services are available from Monday to Friday during official business hours (9am to 5pm CET).
Learner support
All atingi users can contact our support team via a support request at any time. The atingi team answers all requests and will find solutions in case of questions or difficulties.
Additionally, every user is automatically enrolled in the Learner Support Centre, where more help resources can be found.
Didactical capacity building
The atingi team cannot offer didactical or content advice. However, located inside the atingi platform, the “atingi course lab” offers capacity building resources for anyone who is interested in course creation develop high quality e-learning content. Resources include certified courses on “Learning design”, “Basics of digital learning” and other topics, guides about different e-learning authoring software tools for content creation, templates for storyboarding and more. If you develop a course on atingi, it is recommended to do at least the first four tracks.
If your project or organisation decides for a partnership with atingi, we offer the following additional services:
Technical support:
At the start of our atingi partner journey, every partner project or organisation gets assigned their designated atingi account manager. This person serves as the main point of contact for any technical questions. Your atingi account manager will also give you a technical onboarding and walk you through the most important steps and settings when developing a course on atingi.
In addition to the account manager, we offer a variety of up-to-date info material in our course “atingi Partner Support Centre”. Every partner that decides to develop a course on atingi is automatically enrolled in this course and can access the material provided. More general help resources can be found in this FAQ.
Didactical and content advice for GIZ projects:
If you are a GIZ project and need advice on high quality e-learning content creation, ToR development and recommendations of service providers and / or consultants, you can contact our colleagues from the GIZ competence center for Digital Societies (FMB) via competence-development@giz.de.
How to partner with atingi
GIZ projects and external organizations can use atingi at no charge to develop and host freely accessible e-learning courses. If you want to learn more about atingi in general, the partner journey with atingi, or different partnership areas, you can already watch our videos on YouTube.
To start your partner journey with atingi, please write an email to atingi@giz.de and we will send you our atingi partner questionnaire. The results from the questionnaire help us to get a first idea of your e-learning project and advise you in the best possible way on how to reach your goals. After having received the questionnaire, your personal atingi account manager will get in touch with you to introduce atingi to you and talk about next steps.
If you decide to go ahead with atingi, you are asked to fill out another (short form) where you scope out the details of your e-learning project, such as people involved, timeline, name of the course and other specifications. Once this has been received by your atingi account manager, you will get access to your own ‘category’, where you can create new courses and add content. At the beginning of your implementation phase, we also offer a technical onboarding to walk you through the most important steps and settings when developing a course on atingi.
With the category access, you can start developing your courses. In general, we recommend hiring a professional service provider for this process. If you are a GIZ project and need more information, please contact the FMB Competence Center Digital Societies via competence-development@giz.de for a first consultation session.
At the beginning of your partner journey, your atingi account manager also shares our Quality Assurance criteria with you. This document can serve as a general orientation during the course development. Only ten days before your scheduled course launch on atingi, this checklist should be filled out based on the completed course and then sent back to the account manager. Your atingi account manager will then go through your course based on the list as well and provide feedback. In the Quality Assurance meeting seven days before launch, open questions and necessary changes can be discussed. The final adjustments can be made in the seven days of buffer before the launch. Once you think the course meets all criteria, please contact your atingi account manager again so that a last check can be conducted.
If all quality criteria are met, the course can go live on atingi. With learners enrolled, you can then also see different reports about activity completion, course completion and learner statistics directly on atingi. Additionally, we can share insights on (anonymous) user data like gender, region of residence or employment status of your learners with you.
Whenever your training on
atingi or your overall project is ending, you want to handover your course(s)
to another project/organisation or directly to atingi, or the partnership with
atingi is not continued for any other reason, we schedule a sunsetting meeting
to review the partnership, give feedback and talk about possible next steps
(such as handover or making content available as Open Educational Resources).
Please note that all courses on atingi should be for free and targeted at learners age 16+ who reside in Latin America, MENA, Sub-Saharan Africa, Asia or Eastern Europe. If you are a GIZ project and want to train GIZ-employees only, please get in contact with AIZ. Additionally, atingi does not provide funding, didactical or content advice, ToR guidance, or service provider recommendations.